Returns Policy & Private Policy

We want our customers to be happy with their purchase. Should you wish to return your goods for a refund or exchange, this is simple, please follow our returns policy :

1. The item(s) must be returned within 14 days of invoice date.

2. All items must be returned in unused and saleable condition with original tags attached. We reserve the right to refuse items if they have been worn, damaged or not in a saleable condition.

3. Email us at hello@marieandlola.com. Any comments regarding the reason for return are greatly appreciated.

4. The customer is responsible for the postage costs incurred when returning items.

5. We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.

6. If you are returning a present we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.

7. Any item purchased via telephone, mail order or internet must be returned directly to:

CUSTOMER RETURNS
Marie & Lola
46 Chiddingstone street
LONDON SW6 3TG
United Kingdom

If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.


Return of Faulty or Incorrect Products

1. If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage The item(s) must be returned within 14 days of invoice date.

2. All items must be returned in unused and saleable condition with original tags attached. We reserve the right to refuse items if they have been worn or washed.

3. We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.

4. If you are returning a present we have to refund the person who paid for it. We are happy to exchange your gift.

5. Any item purchased via telephone, mail order or internet must be returned directly to:

CUSTOMER RETURNS
Marie & Lola
46 Chiddingstone street
LONDON SW6 3TG
United Kingdom

Further Advice

If you need more information or have any other queries about our products, please call +44 (0) 7779 275 816 or email us at hello@marieandlola.com

 

Privacy Policy


Our privacy policy is simple...

  • We do not share any personal information we collect on you with any other organisations or individuals.

  • We keep all information you provide to us, no matter how or why you provide it, completely confidential.

  • Only those employees and contractors we specifically employ with relevant business duties may access personal information, and only to perform their duties. They are strictly prohibited from any other use.

  • No personal information will be provided to any third party, except of course in the unusual event should we be required to do so by law.

  • By using any of the forms on our website, you implicitly agree to be bound by our privacy policy and legal disclaimer.

  • By using any of the forms on our website you agree to have your email address added to our mailing list.

  • You may receive periodic mailings from us with information on services or news. If you do not wish to receive such mailings, please let us know by contacting us. All emails sent will give you the option to unsubscribe.

  • Whilst we take all reasonable precautions to protect any personal data users may input via this website we cannot be responsible for and therefore exclude all liability for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons.

  • We are committed to complying with EU and U.K. data protection laws to the extent that they apply to our use of personal information.

  • You have the right to ask us for a copy of your personal data and have the right to amend or delete the data.

    Your right to know

  • Contact details for our company representative can be found on our contact us page.

  • By filling in the sign up newsletter sign up form on our website, you are giving us your consent to use your personal data for periodic mailings.

  • You may receive periodic mailings from us with information on services or news. If you do not wish to receive such mailings, please let us know by contacting us. All emails sent will give you the option to unsubscribe.

  • We will retain your data until you instruct us to remove it or decide to unsubscribe from our newsletter.

  • Your personal data might be accessed by web developers and other contractors providing us with newsletter functionality.

  • It is possible that you data might be access outside of the European Ecoomic Area. Namely EEA. The safeguards we are using are a contract between us and the receiving company that includes the EU model data protection clauses.

  • Your personal data will be stored until you tell us otherwise.

  • In case you would like to exercise any of your GDPR related rights (the right to access, rectification, erasure, restriction of processing and right to data portability) ,Please contact us via email or contact us form that can be found on Contact us page.

  • You have right to lodge a complaint with supervisory authority.

  • It is not contractually binding to provide us your personal data to receive newsletter from us.

  • Personal data provided via Newsletter subscription form are not profiled and there is not automated decision making applied.

  • We will not use personal data provided via Sign up form for any other purpose than described above.

    Cookies and tracking

    In order to improve the overall experience of visiting our website, we use a server- based log to collect anonymous information about our website visitors. This data is only used to generate statistical charts and will not be used in any other way.

    Use of Cookies on our website

  • By using this site, you have given us consent to use cookies.

  • Cookies are small text files that are stored on your computer when you visit a website. They are mainly used as a way of improving the website functionalities or to provide more advanced statistical data.

    Google Analytics

    Our website uses Google Analytics which relies on cookies to generate more advanced visitor charts and data mining reports. Similarly to our server-based logs, Google Analytics collects anonymous information that will not be used to identify our website visitors.

    Login system

Our website contains password protected area(s) that require a user to login. This login system offers to remember the user email address if the relevant box is ticked. Ticking the box will create a cookie that will automatically expire after 1 year or if the box is un- ticked on a subsequent visit.

Controlling Cookies

Your web browser (the software you use to access our website) should allow you to control the cookies that it stores on your computer. Please refer to the relevant supplier’s website to find out more.

If you feel that this site is not following its stated information policy, you may contact us by phone, email or post.

Changes to this policy

We will post any changes to this policy on our website. Those changes will then apply to any future use by you of our website.